Increasingly, government is turning to the “cloud” to help with their technology needs and to make work more efficient. With technology companies such as Google and Amazon investing in infrastructure and servers and providing that storage at “cheap” rates, governments are looking at moving to those networks. After all, data can be accessed regardless of physical location, storage is cheaper and offices no longer have to support that, and they can reduce technology costs.
But all of this comes with some considerations and possibly even some hidden costs, especially if there are public records involved–confidentiality of records, issues concerning getting records back out of the cloud, how that works and at what cost as well as the providers promise of service in terms of access and productivity?
The State Archives of North Carolina examined these issues and published a guidance document titled:“Best Practices for Cloud Computing: Records Management Considerations”. The document explores common service models, provides definitions, and examines e-discovery issues and your role in facilitating that. While it does touch on the definition of cloud computing and issues about it, the document is primarily focused on records management in the cloud. Take a look, we welcome your feedback. http://www.records.ncdcr.gov/guides/cloud_computing_final_20120801.pdf.